How To Ring Multiple Users On Inbound Calls in HighLevel

• The Power of Ring-All
• How to Set Up Ring-All in GoHighLevel
• Testing the Ring-All Feature
• Driving Team Performance with Ring-All
• conclusion

In the fast-paced world of sales and customer service, every missed call is a missed opportunity. GoHighLevel’s latest feature, Ring-All, is set to change the game for businesses seeking to maximize their inbound call handling efficiency. This innovative feature allows inbound calls to ring on up to eight different users’ devices simultaneously, ensuring no call goes unanswered. Let’s explore how this works and how you can implement it to boost your team’s productivity.

The Power of Ring-All

Previously, GoHighLevel allowed call forwarding to a single user or phone number. While useful, this setup had its limitations, especially for larger teams or busier environments. The new Ring-All feature addresses these limitations by allowing inbound calls to ring multiple users simultaneously. Here’s why this matters:

1. Enhanced Responsiveness:
   • With up to eight agents receiving a call at the same time, the likelihood of someone picking up the call immediately increases dramatically.
2. Promotes Healthy Competition:
   • The feature fosters a competitive environment where agents are motivated to respond quickly, enhancing overall team performance.
3. Maximized Coverage:
   • Ideal for busy offices or practices, ensuring that calls are answered even during peak times or when some agents are unavailable.

How to Set Up Ring-All in GoHighLevel

Implementing the Ring-All feature in GoHighLevel is straightforward. Follow these steps to set it up and start reaping the benefits.

Step 1: Access Phone Numbers Settings

1. Navigate to Settings:
   • Log in to your GoHighLevel account and head to the settings section.
2. Select Phone Numbers:
   • Click on “Phone Numbers” to access your phone settings.

Step 2: Edit Configuration

1. Edit Default Number:
   • Locate your default phone number, click on the three dots next to it, and choose “Edit Configuration.”
2. Enable Ring-All:
   • Scroll down to find the “Ring Incoming Calls to All Users” option and enable it.
3. Add Users:
   • Select up to eight users who should receive the incoming calls. For demonstration, add the three available users.
4. Save Changes:
   • Click save to apply the new settings.

Step 3: Configure Staff Call Settings

1. Go to My Staff:
   • Navigate to the “My Staff” section and select a user by clicking the pencil icon next to their name.
2. Adjust Call and Voicemail Settings:
   • Scroll down to the “Call and Voicemail Settings” section. Here, you’ll find options like “Forward Calls to Web App” and “Forward Calls to Mobile App.”
3. Set Preferences:
   • Choose whether the user should receive calls on their mobile app, web app, or both. If both options are selected, the web app takes precedence.
4. Assign Inbound Number:
   • If the user doesn’t have their own number, assign an inbound number from GoHighLevel.
5. Save Settings:
   • Repeat for all users included in the Ring-All setup.

Testing the Ring-All Feature

With the setup complete, it’s essential to test the Ring-All feature to ensure it works as expected:

1. Log In Users:
   • Ensure at least one user is logged into the web app and another on the mobile app.
2. Make a Test Call:
   • Call the configured number. You should see the call ringing on both the web app and mobile app simultaneously.
3. Answer the Call:
   • Pick up the call on one device. It should stop ringing on the other devices, confirming the feature is working correctly.

Driving Team Performance with Ring-All

The Ring-All feature is more than just a tool for answering calls; it’s a strategy for enhancing team efficiency and responsiveness. By enabling this feature, you create an environment where agents are motivated to act quickly, ensuring no customer call is missed. This can lead to improved customer satisfaction and increased sales opportunities.

conclusion

GoHighLevel’s Ring-All feature is a powerful addition to your inbound call management toolkit. Implement it today and see how it transforms your team’s performance and customer service efficiency. Stay tuned for more updates and features from GoHighLevel that continue to drive business success.