How to Register a Phone Number as a Canadian or Australian Needing a US Number in HighLevel

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saas4agency.com

Purchasing and registering a US phone number on Go HighLevel is essential for international users looking to expand their business presence. This guide provides step-by-step instructions to help you through the process, ensuring compliance and proper setup.

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Step 1: Access Your Sub Account

First, ensure you are logged into your Go HighLevel account. Navigate to the sub account for which you want to purchase the phone number.

Step 2: Navigate to Settings

  1. Click on Settings: Once in your sub account, scroll to the bottom of the left-hand sidebar and click on ‘Settings’.
  2. Select Phone Numbers: In the settings menu, locate and click on ‘Phone Numbers’.

Step 3: Add a New Phone Number

  1. Click Add Phone Number: You will see a blue button labeled ‘+ Add Phone Number’. Click on it.
  2. Select Country: Choose ‘United States’ from the list of countries.
  3. Choose Your Number: Browse through the available numbers. If you don’t find a suitable number, refresh the list for new options.
  4. Proceed to Buy: Select your desired number and click ‘Proceed to Buy’. Confirm your purchase.

Step 4: Visit the Trust Center

After purchasing the phone number, you need to ensure compliance for A2P messaging (Application-to-Person messaging).

  1. Access Trust Center: Click on the Trust Center link located at the top right of your screen.
  2. Compliance Check: Make sure you comply with the regulations specific to your country.

Compliance Requirements by Country

  • Canada: Use a Business Number (BN). Visit the Canadian government’s website to obtain your BN.
  • Australia: Use the Australian Business Number (ABN). Visit the Australian government’s website for your ABN.
  • New Zealand: Obtain your NZBN from the New Zealand government’s website.
  • Hong Kong: Use the Company’s Registry (CR) number from the Hong Kong government’s website.
  • European Countries: Use the VAT number specific to your country. Visit the appropriate government website for details.
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Step 5: A2P Messaging Registration

  1. Start Registration: Begin the A2P messaging registration process in the Trust Center.
  2. Profile Type: Select whether the business entity is located in the US/Canada. For this guide, we’ll use a Canadian company as an example.
  3. Tax ID Information: Enter the Business Number (BN) for Canadian businesses. Ensure accuracy to match your business registration.
  4. Business Information: Fill in the legal name, business registration type, registration number, industry, email, website URL, and business region.

Step 6: Complete the Application

  1. Business Address: Provide your country, state, address, city, and zip code.
  2. Contact Information: Enter your contact details including name, position, and phone number.
  3. Volume Application: Choose the appropriate volume for your messaging needs. Low volume (up to 6,000 segments/day) is recommended for most users.
  4. Messaging Use Case: Detail the scenarios in which you will use the messaging service. Provide sample messages that include your name, business name, and opt-out language.
  1. User Consent: Explain how your leads provide consent to receive messages. Use examples provided to fill out this section.
  2. Opt-In Language: Ensure your opt-in message includes your business name and clear instructions.
  3. Submit Application: After completing all required fields, submit your A2P brand and campaign details for approval.
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Conclusion

Registering a US phone number for international users on Go HighLevel involves several crucial steps to ensure compliance and proper setup. By following this guide, you can efficiently purchase and configure a US phone number, enabling seamless communication and expanding your business reach.

Thank you for following along with this guide. Implementing this feature will enhance your business operations and customer communication.

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