Streamline Your Review Management with Go High Level’s Reviews AI

• What is Reviews AI?
• Enabling Reviews AI
• Configuring Reviews AI
• Using Suggestive Mode
• Using Auto-Response Mode
• Benefits of Using Reviews AI
• Conclusion

We’ll dive into how you can utilize Reviews AI to streamline your review gathering process and maximize customer engagement. Let’s explore how this tool works and the types of review response modes available.

What is Reviews AI?

Reviews AI is a powerful tool designed to enhance customer engagement by automating and suggesting responses to reviews. It offers two main modes:

1. Auto-Response Mode: Automatically sends out a response to new reviews.
2. Suggestive Mode: Generates up to three response options for you to choose from, without additional costs.

Enabling Reviews AI

To start using Reviews AI, follow these steps:

1. Access Agency View:
   • Go to your Agency View in Go HighLevel.
2. Enable Reviews AI:
   • Navigate to the Reviews AI section and enable the feature.
   • Reviews AI is charged at $0.08 per review response.

Configuring Reviews AI

After enabling Reviews AI, you need to configure it for specific accounts and sub-accounts. Here’s how:

1. Select Accounts:
   • Decide which accounts and sub-accounts you want to enable or disable Reviews AI.
2. Choose Response Mode:
   • Go to the “Reputation” section in one of your sub-accounts.
   • In “Reputation Management,” go to “Settings.”
   • You will find three options: Off, Suggestive, and Auto-Responses.

Using Suggestive Mode

Suggestive Mode assists you in articulating review responses. Here’s how it works:

1. Generate AI Reply:
   • When you receive a review, go to the “Reputation” section.
   • Choose an AI-generated reply from the options provided.
   • You can regenerate the response up to three times if you’re not satisfied with the initial suggestions.
   • Note: You need to manually send the chosen response.

Using Auto-Response Mode

Auto-Response Mode automates the review response process. Here’s how to set it up:

1. Configure Auto-Response:
   • Go to “Reputation Management” settings.
   • Select the “Auto-Response” option.
   • Configure settings based on the review source (e.g., Google, Facebook).
   • Set the conditions, such as responding only to five-star reviews.
   • Define the wait time before the response is sent (e.g., two minutes).
   • Customize the review response template.

Once configured, Reviews AI will automatically send the specified response after the set wait time when a qualifying review is received.

Benefits of Using Reviews AI

1. Time-Saving: Automate responses to save time and ensure prompt engagement with your customers.
2. Consistency: Maintain a consistent tone and quality in your review responses.
3. Scalability: As your business grows, manage an increasing volume of reviews efficiently.

Conclusion

Go HighLevel’s Reviews AI is an invaluable tool for businesses looking to scale their review management process. By leveraging auto-response and suggestive modes, you can maintain high levels of customer engagement without spending excessive time crafting individual responses. This automation ensures that your customers feel heard and appreciated, enhancing their overall experience with your brand.